Funeral plan FAQ

Funeral Plan FAQs | W A Truelove & Son

Planning for later life is never an easy thing to do, but it can be comforting and reassuring to know that you have taken care of your arrangements, including your funeral.    A pre-arranged funeral plan is a simple and straight forward way of removing this worry and can provide real peace of mind for you and your family.

Please call for advice and a free information pack.

The plans we offer give you exceptional financial security for your money. Unlike some plans, every penny of the full value of the plan (excluding the initial management fee) is held securely in a whole of life assurance policy and ring-fenced to pay for your funeral when the time comes. The money is made immediately available at the time of need and the funds cannot be used for anything other than your funeral for total peace of mind.

Our funeral pre-payment plans are provided by Ecclesiastical Planning Services which is part of the Ecclesiastical group. Ecclesiastical has been protecting people, property and funds since 1887.

The funeral plan funds are held in guaranteed whole of life assurance policies with a life assurance company that is authorised by the Prudential Regulation Authority (PRA) and regulated by the PRA and the Financial Conduct Authority (FCA). Funeral plans themselves are not regulated by the PRA or FCA but Ecclesiastical Planning Services is a registered provider of the Funeral Planning Authority and adheres to its Code of Practice and high professional standards

If you would like to be buried, it will only be possible if an existing grave is to be used or if a grave can be purchased for “future use”. We cannot guarantee third party costs for burial as they vary a great deal, but will allow the equivalent cost of the essential third party costs for cremation.

Please see the price option sheet and Terms & Conditions for more information.

All of our plans include removing the deceased within a 25 mile radius of our Head Office premises. If you are going abroad, you should ensure that your holiday insurance includes cover for the cost of bringing you back to this country. All of our plans include removal to our chapels of rest from Gatwick and Heathrow airports.

Because Ecclesiastical Planning Services works with funeral directors throughout the country, you should be able to transfer your plan to an accredited funeral director near your new home. However, should you have opted to guarantee the specified third party charges, this guarantee will no longer apply and there may be additional costs to pay depending on local prices. The third party guarantee fee will be held within your plan and will be made available towards the third party costs at the time of need. Please refer to our Terms and Conditions for details or speak to a member of the team.

Anyone aged 18 or over can take out a plan. There’s no upper age limit and no medical or health questions to answer.

Yes, you can change your mind at any time. If you choose to cancel the plan up to 30 days from the date of paying for your Truelove Funeral Plan, you will receive a full refund. If you cancel the plan after 30 days, you will receive a refund of the original amount paid, excluding the management fee.

Yes, you are able to pay over 12, 24, 36, 48 or 60 months. Please note there is an additional cost for paying by instalments over 24, 36, 48 and 60 months. The additional cost is held in the pre-payment plan and used for the funeral when the time comes.

If you choose to pay by monthly instalments and you wish to stop paying for any reason, you can either cancel the plan and receive a refund of the money you have paid excluding the management fee, or you can leave what you have paid in the plan to be used as a contribution to your funeral when the time comes.

If your plan is needed before you have completed your instalments, the payments you have made will be used as a contribution to your funeral and your wishes will be clearly documented, giving your family peace of mind.

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